Product support lifecycle Print

This document describes the support lifecycle for our products.

Product version numbering

Product version numbering normally consists of three parts: Major version, minor version and patch-level.

For example, EMG 3.1.4 would mean:

Major version 3
Minor version 1
Patch-level 4

Updates vs upgrades

When going from one patch-level to another, EMG 3.1.4 to EMG 3.1.5 is considered an update while going from 3.0.17 to 3.1.5 (from one minor version to another) would be considered an upgrade.

End of Support (EOS) information

EOS dates applies to software upgrades (minor versions). The support lifecycle starts when a minor (or major) version is first released (normally patch-level "0"). It then, normally, lasts for 3 years during which technical assistance and software updates are available for customers with valid support contracts. After 3 years the support life-cycle is ended and the product is no longer guaranteed support.

Infoflex Connect may decide to extend the EOS date. This can for example apply to versions that still have a large user-base when approaching normal EOS date or for products where no major new functionality is necessary.

Support may still be possible at the courtesy of Infoflex Connect or under other (possibly customer-specific) arrangements.

EOS dates for EMG versions

EMG version Release date Normal EOS date Extended EOS date
7.1 20 January, 2016 20 January, 2019 Not determined
7.0 1 June, 2015 1 June, 2018 Not determined
6.0 1 April, 2013 1 April, 2016 1 Jan, 2017
5.5 30 May, 2012 30 May, 2015 N/A
5.4 28 Sep, 2011 28 Sep, 2014 N/A
5.3 23 May, 2011 23 May, 2014 N/A
5.2 15 June, 2010 15 June, 2013 15 June, 2014
5.0 18 March, 2010 18 March, 2013 N/A
3.1 March 13, 2009 March 13, 2012 N/A
4.0 February 12, 2008 February 12, 2011 N/A
3.0 October 23, 2007 October 23, 2010 N/A
2.5 March 19, 2003 March 19, 2006 N/A
1.0 September 4, 2002 September 4, 2005 N/A

 

EOS dates for EMG SNMP Agent versions

Version Release date Normal EOS date Extended EOS date
1.2 10 Feb, 2011 10 Feb, 2014 10 Feb, 2015
1.1 15 June, 2005 15 June, 2008 15 June, 2013
1.0 April 15, 2003 April 15, 2006 N/A