Support contracts

Support contracts are available at a yearly fee and entitles the customer to technical assistance and software updates.

Documentation

For product documentation visit our section for documentation. You may also want to have a look at the Tech Notes.

Contact support

You open a support ticket by sending an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Please make sure to include information about your software version, license and a detailed problem description, preferably with a step-by-step instruction how to reproduce the problem. Complete and correct information will ensure the problem is resolved as quickly as possible.

We have a more detailed description how to generate log files and uploading large files.

You can list your support tickets (based on the e-mail address used when creating the ticket) by creating an account in our helpdesk system.

Software updates

Software updates are made available in our download section.

If you want a notification when a new EMG version is available you can use our RSS feed or subscribe to e-mail notifications via Google FeedBurner by entering your e-mail address below:

EOS (End of Support)

Information available in our Product support lifecycle tech note.

License transfers

When the hardware platform (and the hostid used for licensing) changes a new license key is needed. In order to receive a new license key a license transfer form needs to be completed, signed and sent to us by e-mail or fax.