Support contracts

Support contracts are available at a yearly fee and entitles the customer to technical assistance and software updates.

Documentation

For product documentation visit our section for documentation. You may also want to have a look at the Tech Notes.

Software updates

Software updates are made available on our download section.

License transfers

When the hardware platform (and the hostid used for licensing) changes a new license key is needed. In order to receive a new license key a license transfer form needs to be completed, signed and sent to us by fax.

Contact support

To contact support:

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Phone: +46-8-55576860

Please make sure to include information about your software version, license and a detailed problem description, preferably with a step-by-step instruction how to reproduce the problem. Complete and correct information will ensure the problem is resolved as quickly as possible.

What to send to support when opening a support ticket for EMG