Support contracts

Support contracts are available at a yearly fee and entitles the customer to technical assistance and software updates.

Documentation

For product documentation visit our section for documentation. You may also want to have a look at the Tech Notes.

Software updates

Software updates are made available on our download section.

EOS (End of Support)

Information available in our Product support lifecycle tech note.

License transfers

When the hardware platform (and the hostid used for licensing) changes a new license key is needed. In order to receive a new license key a license transfer form needs to be completed, signed and sent to us by fax.

Contact support

To contact support:

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Phone: +46-8-55576860

Please make sure to include information about your software version, license and a detailed problem description, preferably with a step-by-step instruction how to reproduce the problem. Complete and correct information will ensure the problem is resolved as quickly as possible.

What to send to support when opening a support ticket for EMG